Question 1

What is Morningside?

Accepted Answer

We're a one stop shop for all your family healthcare needs. We have adult primary care, pediatrics, gynecology and same day care.

Question 2

How do I book and manage my appointments?

Accepted Answer

You can book your own appointments easily by clicking on the 'Book an appointment' button at the top of any page, or from our book-appointment page. Choose the type of visit you'd like, as well as your more specific visit reason, and real time availability will display for each of our clinicians. From there, just click the time slot you'd like and follow the prompts. If you need help, email hello@mns.care and we'll get back to you as quickly as we can.

Question 3

How do I chat with my doctor?

Accepted Answer

You can message any member of your care team through your Morningside account. To sign up for your Morningside account, go to account.mns.care. Be sure to register using the email address with which you scheduled your visit. Note: for billing or appointment management questions, please email hello@mns.care and we'll get back to you as quickly as we can.

Question 4

Are there events & programs at Morningside?

Accepted Answer

Yes! One of the many benefits of being a Morningside patient is access to an incredible catalog of events, both live and online, focused around your health, lifestyle, and community.

Question 5

Primary Care

Accepted Answer

Primary Care is care you need before you get sick, before you need to see a specialist, and before you need to go to a hospital. It's care — typically delivered by a family practice or internal medicine provider — that is intended to keep you healthy and informed about how to live a healthy lifestyle. At Morningside, Primary Care is our foundation. We have a team of clinicians ready to address your essential health needs, with an extra emphasis on prevention and screening, coordinating your care, and delivering evidence-based easy to understand guidance and insight specific to your health needs.

Question 6

Gynecology

Accepted Answer

Women have special health needs. At Morningside, we set out to assemble a talented team of gynecologic clinicians capable of meeting all your gynecological health requirements. Many of our clinicians have a special interest in or focus on gynecology, including many of our primary care providers, our OB/GYN specialists, and our nurse practitioners and physician assistants. You can come to Morningside for preventive services, birth control counseling and prescriptions, breast cancer screening, cervical cancer screening, weight management, menstrual disorders, menopause, osteoporosis, sexually-transmitted diseases, thyroid disorders, urinary tract infections, yeast infections, and many more.

Question 7

Pediatrics

Accepted Answer

Morningside is the healthcare home for your whole family. This demands excellent pediatrics, and we're happy to deliver. We have a team of family medicine and pediatric clinicians who are passionate about offering exceptional care to your family. And our offices are kid-friendly to boot. You can bring your child to Morningside for well-child visits, newborn to teen health, school, camp, and sports forms, routine vaccinations, colds and flus, ear aches, fevers and illnesses, allergies and asthma, rashes and skin issues, minor injuries, chronic conditions, growth and nutrition, and many more.

Question 8

Same Day Care

Accepted Answer

At Morningside, we're here to provide care for your unanticipated health needs. Think of Same Day Care as a more cost effective Urgent Care alternative in a place you know and love. You can book a Same Day Care appointment on our website; we reserve appointment time each day so that when something urgent comes up, we're here to meet your need. You can book your Same Day Care visit for urinary tract infections, STD testing, upper/lower respiratory infections, skin infections, rashes, cysts/abscesses, joint/muscle pain, imaging referrals, asthma, abdominal pain, prescription refills, bug bites, injuries, ear wax removal, DOT physicals, and many more.

Question 9

Virtual Visits

Accepted Answer

At Morningside, you can book a virtual visit with your provider just like you would any other visit type. Most insurance carriers cover virtual visits, though you should check with your insurance company prior to the visit if you intend to use your insurance benefit. You can book a virtual visit for prescription renewals, lab results review, follow-up visits, same day care visits, and many more.

Question 10

Vaccines

Accepted Answer

We stock a variety of common vaccines at Morningside; you can book a Same Day Care visit to get vaccinated, or request a vaccination in a visit with your primary provider. Among our vaccines, we offer flu (available seasonally while supplies last), HPV (Gardasil-9), shingles (SHINGRIX), pneumococcal disease (Pneumovax23 and Pneumococcal 15), meningitis (MENQUADFI), Tdap (BOOSTRIX), hepatitis B (RECOMBIVAX), polio (IPOL), measles, mumps, and rubella (MMR), and varicella (VARIVAX).

Question 11

Pediatric Vaccine Policy

Accepted Answer

We are honored that you have chosen Morningside Medical as the healthcare home for your children. Like you, we believe there is nothing more important than keeping your children healthy and safe. We understand that parents/guardians have questions and concerns regarding vaccines and our providers are happy to discuss these concerns with you. We also acknowledge that the decision to vaccinate your child is a personal one. However, we, as pediatric providers and parents, strongly believe the following based on scientific evidence: vaccines are effective in preventing serious illness and saving lives; vaccines are safer than ever before; vaccinating children and young adults may be the single most important intervention we perform to ensure the health and safety of children and adults in our community; the recommended vaccine schedule is the result of many years of scientific study, and vaccine refusal or alternative vaccine schedules leave children at risk of serious illness and/or death.

Question 12

Morningside Medical Vaccine Policy

Accepted Answer

1. All patients should receive all recommended vaccines according to the CDC/AAP vaccine schedule unless there is a medical contraindication. 2. We will not accept new patients whose parents choose not to vaccinate their children. 3. Parents of newborns will be given until the 4 month checkup to initiate vaccines. If vaccines are not initiated at that time, patients will be required to find another pediatric health care provider. These patients can continue to be seen in our office for 30 days after being informed of the policy verbally and in writing. 4. We do not recommend alternative vaccine schedules, nor will proposed alternative schedules be accepted.

Question 13

Pediatric Form Policy

Accepted Answer

We know that as a Morningside pediatrics parent, you'll often need forms completed for your child to go to school, participate in sports, go to camp, or participate in a number of other exciting activities. At Morningside, we charge $15 for the completion of forms for your child (to be completed within 7 days). Or $30 for rush 24 hour service.

Question 14

Lab services at Morningside

Accepted Answer

Morningside offers on-site laboratory services available after your visit or at a time of your convenience, when scheduled. Our staff will put you at ease, draw your blood and collect other specimens in an anxiety-free environment, and get you on your way quickly. After we receive and review your results, we will promptly message you with our interpretation and a copy of the report. You must have an active Morningside patient account to receive digital results. Many of our labs are sent to our lab partner, Quest Diagnostics.

Question 15

How does insurance work with labs at Morningside?

Accepted Answer

Most of the labs ordered by your Morningside provider will be sent to Quest Diagnostics. Quest is in network with most major insurance carriers, and most tests are covered by insurance. But you should always confirm with your insurance carrier to be safe. Any charges incurred for laboratory testing will be billed to you directly by Quest.

Question 16

Can I get STD testing at Morningside?

Accepted Answer

Yes. Like all medical tests, STD tests are strictly confidential. If you know you were exposed to HIV or viral Hepatitis, you should speak with your physician immediately to discuss early preventive treatment options. This can be done as part of a primary care, gynecology or same day care visit.

Question 17

How long does it take to get my lab results?

Accepted Answer

Typically it takes between 7 to 10 business days to receive your lab results. After your test, most of your labs will be processed by a third party facility. Once returned to us, we message you a copy of the results along with any interpretation. Your clinician may request that you schedule a follow-up visit to discuss results in more detail if necessary.

Question 18

How can I access my lab results?

Accepted Answer

You can review your Morningside lab results right in your Morningside personal health record!

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